Questions and answers
The things people ask us before they start.
Is RentEase really free?
Yes. It is free for landlords and tenants while we are in early access. There is no card to enter and no percentage taken from rent. If we ever add paid plans, we will tell you inside the app first, and tenants will not be charged to see their own records.
Do you hold or move my rent?
No. Tenants pay landlords directly, by UPI, cash or bank transfer. RentEase only keeps the record. When a tenant taps pay, their own UPI app opens with the landlord’s UPI ID and the amount filled in.
Can my landlord (or tenant) change the record without telling me?
No. Charges and payments cannot be edited or deleted quietly. A mistake is corrected by a reversal that shows a reason, and both people see it in the same activity list. When a landlord records a payment the tenant can agree or report a problem, and when a tenant says they paid, the landlord confirms or declines.
Does my tenant need to install an app?
No. They log in from any phone browser with a code sent to their number. They can add RentEase to their home screen if they like.
What do I need to start?
A mobile number. You add your property, your rooms or beds, and your tenants’ names, numbers and rent. It takes a few minutes.
I have a PG with many beds. Does it work?
Yes. Rooms can have several beds, each tenant sits in a bed, and the property page shows who is where and which beds are empty.
Who can see my tenancy records?
Only the landlord and the tenant on that tenancy. Anyone else who opens the link sees a “page not found”, the same as for a page that does not exist.
How do receipts and the HRA statement work?
Every confirmed payment gets a numbered receipt. For each financial year (April to March) either person can open and print a statement of payments and rent due. It lists payments confirmed in RentEase only, and it is not tax advice.
How do you stop scam listings?
Listings can’t contain phone numbers, links or wording like “pay a token before the visit”. Phone numbers are hidden until both people agree to share them. People can report a listing, and several reports hide it while we review. We also tell everyone to meet and visit before paying anything.
Is my data safe? What do you collect?
We collect your mobile number, your name, and the rental records you enter. We do not collect Aadhaar, PAN, bank details or passwords. Login codes and sessions are stored only as hashes. Read the details on the Trust and Privacy pages.
What happens to my data if I stop using RentEase?
Landlords can download their payment records as a spreadsheet at any time. You can ask us to delete your account. Because a tenancy record is shared by two people, the other person may keep their copy of that shared record.
Which languages are supported?
English for now. We will add other Indian languages later and say so on the About page.